Author Archives: Jackie

About Jackie

Jackie Reid owns and operates Kindred Technologies Inc. and has over twelve years of experience in the software industry with significant achievements in all areas of company operations including client services, customer support, data center operations, sales, technical operations management (BPR, QA, CM, Technical Writing, Support), program management, project management, software training, implementation management and process improvement. Jackie has her MBA and is a CSM (ScrumMaster) and has taken multiple leadership and facilitation courses with Context Associated and Extraordinary Learning. Jackie is known for her positive outlook, energy, management capabilities and keen focus on bottom-line results. With the majority of her career in customer facing roles, Jackie has deep experience in complex B2B software solution sales. Her key leadership competencies are attested to by extremely dedicated staff. She has successfully managed the delivery of hundreds of software development and implementation projects. Specialties: Change Management Facilitation Client Management Client Services Program Management SAAS Operations Management Product Management Education Sector Content Management Marketing Automation When she's not enjoying her work Jackie can be found playing in her backyard or a neighborhood playground with her husband Bryce and their two young boys, Spencer and Devan. Jackie is also a current board member for the Vancouver Phoenix Gymnastics Club and is working on completing her PMP certification this spring.

My iPhone showed me the value of a social media & support

I am, at least in my personal life, reluctant to ask for support. In certain things, like improving my diet and exercise, you might as well pin a badge on me and call me Lone Ranger. I have an iPhone and use the … Continue reading

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New cyclist in Vancouver – taking to the streets

I have been considering becoming a bike commuter for about 2 years. I almost bought a bike in the fall/winter of 2007 but decided to wait until the summer. I then became pregnant with my son Devan and biking was … Continue reading

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Google Analytics – a few “advanced” features

Important advanced features from Google Analytics Once you have the basics down, you’ll want to dig a little deeper into some of the advanced features that Google Analytics has to offer. Goals Your Web site should allow your visitors to … Continue reading

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SEO, Google and Flash

Most folks have heard the good news, but just in case you haven’t – Google has ade some improvements in how they index Adobe Flash files. Here’s a quick summary, and a link below to the Google Webmaster Central Blog … Continue reading

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Quoting Services Projects — how it turned out

An update to this February post… The project was completed successfully, I think versioning the estimates is a good option if you aren’t already in the ground floor. ——– I was recently working with a client, putting together a quote for some web development … Continue reading

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Google Analytics – A very basic overview

I was recently working with a client and recommended (as I do to pretty much everyone) that they sign up for Google Analytics. If you are a small to medium (and even large) business with a website and don’t have … Continue reading

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Start with the end in mind

I often run up against clients that have implemented a new (insert technology product) and end up disappointed 6 months, or a year down the line because the product didn’t solve the issues they thought it would, and typically, the … Continue reading

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5 qualities of a good charitable organization website

I’ve had the pleasure of working with a number of non-profit organizations and many have made great strides in effectively using the internet and email to raise awareness for their organization, communicate to their constituents and drive donations. The web … Continue reading

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PMP

I have been talking about doing my PMP for over a decade, and finally, during my maternity leave this spring I decided to actually do the necessary studying and write the exam. Thankfully, there wasn’t much studying, or I would … Continue reading

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Terms you may hear used… #1

I met with a client a few days ago who was new to the world of online marketing and I started to use terms that were “standard” for me, but very new to him, so I thought I’d add some … Continue reading

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